Welcome to my ideation space.
About Me
Showcasing my work as a UX Designer. I'm dedicated to creating intuitive and visually appealing designs that enhance user experience. My passion for design and expertise in user-centered methodologies allow me to deliver impactful digital solutions. Through my work, I aim to elevate the way users interact with technology and bring value to businesses. Feel free to explore my portfolio and get in touch to discuss collaboration opportunities.
Skills
User Research Prototyping Wireframing Usability Testing UI/UX Interaction Design Visual Design Mockups User Flow
Figma Miro Sketchbook Google Microsoft Jira Salesforce Hubspot
Work Experience
March 2024 - PRESENT
UX Designer
Freelance
Creating exciting portfolio projects, incorporating real-world scenarios to enhance my practical experience and better serve customers.
Focusing on user research, wireframing, prototyping, and information architecture to create compelling digital interfaces.
Proficiency in interaction and visual design (affinity mapping, sketching, user flow and sitemaps), coupled with usability testing and expertise in prototyping tools.
June 2023 - February 2024
Customer Success Manager
Smile Digital Health
Boosted a portfolio of 20+ global enterprise customers, including government agencies and major health tech companies, totaling $10M in valuation.
Propelled revenue growth through renewal and expansion opportunities, achieving an impressive NPS score of 97%.
Led a market research project on the tokenization of longitudinal clinical trials to improve Clinical Trial Management Systems using FHIR as a primary data source.
April 2022 - June 2023
Customer Success Associate
Smile Digital Health
Worked collaboratively with teams across the company to implement high-profile US client solutions, ensuring alignment with CMS Final Rule for FHIR Patient Access API.
Collaborate with Product and Engineering teams daily to conduct product roadmap reviews for customers and continuously bring the best aspects of our core product to align with the clients’ needs.
September 2021 - March 2022
Customer Experience, Team Lead
Medchart
Served as the senior point of contact for four major US law firms, managing over 15,000 clients collectively and driving account growth and retention.
Oversaw complex project cycles, including monitoring account progress, preparing progress reports, tracking deliverables, and providing weekly debriefs to stakeholders.
Led a team of up to 10 members, delegating tasks, setting goals, and ensuring project targets and budget were met weekly.
Provided key insight for the development of forward-looking strategies based on product usage and account trends.
July 2020 - September 2021
Operations Support & Account Manager
Medchart
Delivered robust client support, managing deliverables across various teams, and providing feedback on operational processes and policies.
Conducted quality assurance-based data analysis before delivery of final product to litigation partners using Excel and internal data cleanup of raw spreadsheets from our stakeholders.
January 2020 - July 2020
Health Information Quality Analyst
Medchart
Performed QA-based data analysis before delivering final products and cleaned up internal data from stakeholders.
Enhanced stakeholder satisfaction through detailed review and tagging of health records using preset criteria and machine-generated tags.
Grew the team from a one-person operation to a ten-member unit, overseeing training and development of new hires.
Education
2014 - 2019
University of Waterloo
Bachelor of Science, Honours Biology - Co-operative Program
Interests
Outside of design, I enjoy muay thai, kickboxing, cooking, and am a restaurant enthusiast!
February 2019 - PRESENT
Co-founder & Videographer
Co-founded a successful social media platform boasting 2.5M+ followers on TikTok and Instagram.
Created engaging food videos, recipes, and branded content, attracting a wide array of followers.
Launched a user-friendly website in 2022 to share recipes with millions of users, providing further inspiration for site visitors. It is now managed independently by a third-party company.